Warranty

Return Policy

We want to ensure you are completely satisfied with your purchase. All items sold by IGI-Group have a 30 day money back guarantee unless otherwise noted and must meet certain conditions (see below) to ensure proper return credit is issued. If you feel you need to return an item to us or have any questions about doing so, please contact an IGI-Group Sales Representative at +302107781224 or sales@IGI-Group.com

Returning Your Purchase

Items returned to IGI-Group must be in new condition with all original packaging and accessories intact. Any components, including instruction manuals and accessories, must be unmarked and in new condition. All computer software must be unopened unless otherwise noted. To return an item to IGI-Group, please take the following approach to ensure efficient delivery and a prompt refund:

    * Check the Date - All returns must be sent back to IGI-Group within 7 days of ordering to receive a full refund.

    * Obtain an RMA Number - Contact IGI-Group to notify a Sales Representative of your wish to return and request a Return Authorization Number. This number is to be clearly posted on the outside of the package you ship the return in.

    * Re-Package Your Item - Re-package your IGI-Group item(s) with all the original packaging and / or accessories.

    * Ship Your Item - Please ship your return item back to the indicated "Ship To" address you are given when you receive your RMA number. We suggest insuring your package and shipping via a trackable method, such as UPS, to ensure proper delivery. IGI-Group is not responsible for lost or damaged articles.

    * Gifts & Exchanges - If you are returning an item to exchange it, please contact IGI-Group to place a new order.

Restocking Fees May Apply

If you are retuning an item to IGI-Group, a 25% restocking may apply under any of the following circumstances. Please read the following criteria thoroughly to see if your return will be subject to this fee.

 * Orders Shipped Outside Greece - Any returned orders which originate from outside Greece will be charged a 25% restocking fee. This is determined by the "Ship To" address.

 * Items Over € 2,000.00 - Any item whose total value exceeds € 2,000 will be subject to a 25% restocking fee.

    * Incomplete Returns - Items returned damaged by a customer or with missing accessories will be charged a 25% restocking fee or the cost of replacement or repair for the device, whichever is less.

    * Items Returned Without Authorization - Any return sent back without an RMA number issued by an IGI-Group Representative will be subject to a 25% restocking fee.

Incomplete, Damaged, or Defective Orders

If you have received a defective or damaged item, IGI-Group will issue a full refund for the cost of the product as well as shipping charges. If you wish to replace the item, please contact an IGI-Group Sales Representative to replace the order. Any defective or damaged items returned to IGI-Group via expedited shipping will only be refunded an amount equal to the lowest cost shipping method.

When to Expect Your Refund

IGI-Group will process your credit when the item is received by our warehouse. Please allow up to two billing cycles for the credit to appear on your credit card statement or 21 business days to receive a check as reimbursement. Please note that your refund:

* Will be in the same form as payment

* Will be equal to the total price of the item ordered

* Will exclude shipping and handling charges (unless otherwise specified) and any indicated restocking fees

Should you have any inquiries regarding the IGI-Group Return Policy or about your return, please contact an IGI-Group Sales Representative at +302107781224 or at sales@IGI-Group.com.